Core Features

Aria's Billing & Customer Management solution is built on a multi-tiered application platform that scales easily and provides robust data security. Our Symphony API suite facilitates the integration of Aria with third party applications, and allows for customization of the built-in functionality of Aria.

Aria's Billing and Customer Management features are supported by a robust foundation including top-of-the-line security, auditing, events notifications, and ample reporting and analytics functionality. In combination with the Symphony API and highly configurable interfaces, Aria's flexibility is unsurpassed in terms of adapting to your business needs and integrating with your existing systems.

Customizable Interfaces and Processes

  • Customize web-based registration and user self-service with your company brand.
  • Integrate Aria’s user registration and self-service portal into your existing website.
  • Configure Aria to adapt to your unique business processes and rules.

Security

  • Aria Systems is PCI DSS certified (https://www.pcisecuritystandards.org/tech/), adhering to strict security standards designed by the payment card industry.
  • Multiple security levels restrict the data individual CSR's can view and the actions they can perform.
  • Payment card data is encrypted at both the network layer and the database layer.
  • Network access is tightly controlled and monitored by firewalls and intrusion detection systems.
  • Our infrastructure is hosted by Sungard Availability Services (http://www.availability.sungard.com), the leading provider of infrastructure and support for financial systems and disaster recovery.

Reporting and Analytics

  • Access detailed activity reports for all areas including customer acquisition, account status, financial data, CSR operations, and User Self-Service.
  • Control access to reporting and analytics data based upon client-defined security privileges.
  • Export financial data (Quickbooks .QIF or .CSV) to support external business processes and integration with 3rd party applications.
  • Evaluate the success of marketing campaigns and promotions with Aria's channel management reporting.

Symphony API

  • The Aria Symphony Web Services API (SOAP or REST) provides programmatic access to customer information using a simple, powerful, and secure application programming interface (API).
  • Integrate Aria with your existing systems and 3rd party applications.
  • Automate product and service provisioning to allow new users to access services quickly and efficiently.
  • Initiate service modifications in real time or via bulk-load provisioning.
  • Utilize the power and flexibility of Aria while minimizing changes to your existing system.

Automated Alerts and Notifications

  • Drive account and/or plan specific transactions with Aria's event-based notification system.
  • Monitor customer accounts for events/triggers and generate alerts and notifications (i.e. personal e-mails to customers, internal CSR alerts, and tasks) in compliance with business rules and logic.
  • Notify CSR's of accounts that require manual intervention and initiate the associated tasks via Aria's internal "alerts" module.